At AIDER, we take privacy very seriously. We’ve wanted to communicate to You, in the clearest way possible, how we collect, use, store and disclose personal information. We encourage You to read this Policy carefully. It will help You make informed decisions about sharing Your personal information with us.
AIDER collects Your Personal Information.
AIDER is a provider of digital business assistant designed especially for small businesses through a single point of access to data available to You from various other third-party providers (the “Service”).
The Service involves the storage of Data about a company. That Data can include Personal Information. “Personal Information” is information about an identifiable individual and may include information such as the individual’s name, email address, telephone number, bank account details, taxation details, and accounting and financial information.
AIDER may collect Personal Information directly from You when You:
register to use the Service,
use the Service,
share any information from the Service
post to the AIDER Community forum or on our blog, if and when these are
contact the AIDER support team, and visit our Website.
You can always choose not to provide Your Personal Information to AIDER, but it may mean that we are unable to provide You with the Service.
AIDER collects, holds, and uses Your Personal Information for limited purposes.
AIDER collects Your Personal Information so that we can provide You with the Service and any related services You may request. In doing so, AIDER may use the Personal Information we have collected from You for purposes related to the Service including to:
verify Your identity; administer the Service;
administer the Service;
notify You of new or changed services offered in relation to the Service;
carry out marketing or training relating to the Service;
assist with the resolution of technical support issues or other issues relating to the
comply with laws and regulations in applicable jurisdictions;
communicate with You; and
address any related purpose in connection with the above.
By using the Service, You consent to Your Personal Information being collected, held and used in this way and for any other use You authorise. AIDER will only use Your Personal Information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your passwords, to the various third party applications used by the Service, safe. You should notify us as soon as possible if You become aware of any misuse of Your passwords, and immediately change your password within process available in the other third party applications.
AIDER can aggregate Your non-personally identifiable data.
By using the Service, You agree that AIDER can access, aggregate and use non-personally identifiable data AIDER has collected from You. This data will in no way identify You or any other individual.
AIDER may use this aggregated non-personally identifiable data to:
assist us to better understand how our customers are using the Service
provide our customers with further information regarding the uses and benefits of
enhance small business productivity, including by creating useful business insights
from that aggregated data and allowing You to benchmark Your business’
performance against that aggregated data, and otherwise to improve the Service.
AIDER holds your Personal Information on servers located in the United States of America (the U.S.).
We store your data on third party servers located in the U.S. This means that the Personal Information collected by us will be transferred to the U.S., although remaining under our effective control. Regardless of where Your Personal Information is processed, we apply the same protections described in this policy.
We take reasonable steps to ensure that the Personal Information that we collect is accurate and up-to-date, and is stored in a secure environment protected from unauthorised access, use, modification or disclosure.
While AIDER takes steps to protect Your Personal Information, a note of caution.
While AIDER is committed to protecting the security of Your Personal Information and we take all reasonable precautions to protect it from unauthorised use access, modification or disclosure, it is important that we note the following.
The Internet is not in itself a secure environment and we cannot give an absolute assurance that Your Personal Information will be secure at all times. Transmission of Personal Information over the Internet is at Your own risk and You should only enter, or instruct the entering of, Personal Information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
AIDER only discloses Your Personal Information in limited circumstances.
AIDER will only disclose the Personal Information You have provided to us to entities outside of AIDER if it is necessary and appropriate to facilitate the purpose for which Your Personal Information was collected pursuant to this Policy, including the provision of the Service.
AIDER will not otherwise disclose Your Personal Information to a third party unless You have provided Your express consent. However, You should be aware that AIDER may be required to disclose Your Personal Information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your Personal Information.
AIDER does not store Your credit card details.
Currently, Aider is provided free of charge. In time, if You choose to pay for the Service by credit card, Your credit card details will not be stored by the Service and will not be accessed by AIDER staff and Your credit card details will be encrypted and securely stored to enable AIDER to automatically bill Your credit card if need be.
You may request access to Your Personal Information.
It is Your responsibility to ensure that the Personal Information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any Personal Information we hold about You, by setting out Your request in writing and sending it to us at firstname.lastname@example.org.
AIDER will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have
requested. In some circumstances, it may be necessary for us to seek to arrange access to Your Personal Information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep Your Personal Information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your Personal Information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.
You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance, and you will be able to block all cookies as well. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
We do not respond to or honour “Do Not Track” requests at this time.
You can opt-out of any email communications that are not essential to the Service.
AIDER sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. AIDER will remove You from non-essential mailing lists at Your request.
You are responsible for transfer of Your data to third-party applications.
AIDER has a privacy complaints process
If You wish to complain about how we have handled Your Personal Information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:
by e-mail at or
by letter to The Privacy Officer, AIDER International Limited, 50 Grenada Avenue, Forrest Hill, Auckland 0620, New Zealand.
Our Privacy Officer will endeavour to:
provide an initial response to Your query or complaint within 10 business days, and investigate and attempt to resolve Your query or complaint within 30 business days
or such longer period as is necessary and notified to you by our Privacy Officer.
This policy may be updated from time to time.
AIDER reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. AIDER will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.
Effective as of 12 June 2018.